REFUND POLICY
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Thank you for shopping at Mila Methods. This Refund Policy explains your rights regarding digital products and physical, made-to-order products purchased through our store.
SECTION 1 - DIGITAL PRODUCTS
Free resources (such as The Alignment Page) are provided at no cost and are not subject to this policy, as no purchase is made.
For any paid digital products we offer, once a digital file has been downloaded or access has been granted, the purchase is final and non-refundable, except where the product is materially defective or does not match its description. By purchasing a digital product, you acknowledge that you lose your statutory right of withdrawal once download or access begins, in accordance with the Swedish Distance Contracts Act (distansavtalslagen).
If you experience a technical problem accessing or downloading a digital product, contact us at milamethods@gmail.com and we will help resolve it or provide a replacement link.
SECTION 2 - PHYSICAL PRODUCTS (MADE TO ORDER)
Our physical products are printed and manufactured specifically for your order through our print-on-demand partner, Printful, once you complete your purchase. Because each item is made to order with your chosen design, these products are considered custom-made / personalized goods under the Swedish Distance Contracts Act (distansavtalslagen) and the EU Consumer Rights Directive. This means the standard 14-day right of withdrawal (ångerrätt) does not apply to these items, and we are not able to offer refunds or returns simply because you changed your mind or ordered the wrong size.
This does not affect your statutory rights regarding faulty or defective goods, described below.
SECTION 3 - DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, mislabeled, or is not what you ordered, please contact us at milamethods@gmail.com within 30 days of delivery with:
- A description of the issue
- Clear photos of the product and any damage
We will review your report and arrange a free replacement where the issue is confirmed to be a manufacturing or fulfillment error.
Separately from the above, you also have statutory rights under the Swedish Consumer Sales Act (konsumentköplagen) to report faults in a product for up to three years from the date of purchase (reklamationsrätt). If you wish to make a claim outside the 30-day window described above, please still contact us - we will assess it on a case-by-case basis, though please note that our supplier's own replacement guarantee may no longer apply after 30 days, which may affect how quickly we can resolve your claim.
SECTION 4 - UNDELIVERED OR RETURNED-TO-SENDER PACKAGES
If a shipping carrier is unable to deliver your package due to an incorrect or incomplete address, or because it was not collected in time, the package will be automatically returned to our fulfillment partner's facility, where it will be held for 30 days at no cost. We will contact you to confirm your correct address. If you would like the order reshipped, reshipment costs apply and will be communicated to you before we proceed.
Please double-check your shipping address at checkout, as we are not responsible for orders that are delayed or lost due to incorrect address information provided at the time of order.
SECTION 5 - HOW TO REACH US
If you have any questions about this Refund Policy, please contact us at milamethods@gmail.com.
Mila Methods
milamethods@gmail.com
